Awkward Money Moments: Let’s Talk Late Clients

I’ve had clients show up late, and suddenly it’s that awkward “uhhh… now what?” moment. Figuring out how to handle it (without turning into a puddle or a drill sergeant) is one of those boundary muscles we all have to flex.

The real question is: is this a one-off, or is this part of their pattern?

Because if it is a pattern—and you’ve already laid out your agreement—it’s absolutely okay to call them on it with calm, professional clarity.
The key is to stay neutral. Don’t take it personally. Just remind them of the boundaries you’ve already established. Something like:

Hi Peggy,
I was expecting you earlier—our session was booked for 2pm. Is everything okay?
I’m happy to continue with the remainder of your session time today, but going forward, please give me notice if you’re going to be late or if something urgent comes up.
I’ll always do my best to shift things when I can, but remember we have a 24-hour cancellation policy in place.
We’ve got about 40 minutes left for today. What would you like to focus on?

And here’s the important part: I don’t give them the full hour when they arrive late.
Not because I’m being punitive, but because boundaries without follow-through are just suggestions.
There have to be consequences to lateness.

Even if you don’t have another client directly after them—say that you do.
Otherwise you train people to treat your schedule as flexible… when it isn’t.
Your time matters. And enforcing that gently but firmly teaches clients to respect it.

Here’s another example of common “awkward conversation” that can happen and a sample script:

When a Client Consistently Pushes Boundaries
Goal: Lovingly but firmly name the pattern.
Script:
Hi [Client],
I’m noticing a pattern of late arrivals/last-minute changes. I want you to get the full benefit of your sessions, and this makes it hard for me to hold that space for you.
Can we agree to recommit to honoring the schedule we set?

Reflection Question:
What would it feel like to honor your own time with the same respect and care you give your clients?

Reflection Question:
Where do you tend to soften your boundaries, and what’s one small shift that would make enforcing them feel easier?